Knowledge 25 - Hire Eric
Knowledge 25
If you are reading this because you subscribed to my RSS feed, and will be at Knowledge, you can find me at the Platform Ask the Expert area Tuesday morning, Wednesday all day, and Thursday Morning. Feel free to reach out to me on the SNDevs slack as well.
This is your chance to hire Eric (Update: I got an internal transfer to a new position at ServiceNow and am no longer looking for something new)
A few weeks ago I got news that my position at ServiceNow is being eliminated. At this point it is looking very unlikely that I am going to find something internal to transfer to. So I am using Knowledge 25 as the perfect chance to network.
Updating Store Apps Sucks
First posted August 13, 2023
Updated May 15, 2024
Major code update February 03, 2025 archived old version is available.
The Pain
Every quarter or so, ServiceNow released updates to Store apps. This is usually a good thing. The bad part is that you also have to update them in your instance.
One...
At...
A...
Time...
In...
Each...
Instance...
It's painful.
Xanadu, Next Experience (Polaris) Themes Part 7
Washington DC, Next Experience (Polaris) Themes Part 6
When users shoot themselves in the foot
The setup
I no longer work with end users very often, but this came across my desk (errr... I got a message on the SNDevs Slack). There was a person in the NextGen program who was working on a project. They had created a custom table and could not get to a next step because half of the fields on the form weren't showing up.
The instructor had checked the usual suspects... The fields were part of the form view, there weren't any UI policies, Data Policies, or Client Scripts hiding them. All the ACLs were passed so that wasn't the issue either.
And... this issue was only happening to a single user account. When the instructor logged in as a different user, they could see the fields just fine.
Any guesses what the problem was?
Best Properties, Next Experience (Polaris) Themes Part 5
Updating Store Apps Sucks
First posted August 13, 2023
Updated May 15, 2024
Retired February 03, 2025, see the new version
The Pain
Every quarter or so, ServiceNow released updates to Store apps. This is usually a good thing. The bad part is that you also have to update them in your instance.
One...
At...
A...
Time...
In...
Each...
Instance...
It's painful.
My Themes, Next Experience (Polaris) Themes Part 4
UI16 Classics Remastered The Retro Collection!
Quick break from my series about building themes to release a back of themes I have been working on for a while.
UI16 Classics Remastered: The Retro Collection!
It contains both light and dark variants of each theme, most (but not all) of them based on classic UI16 themes.
Come find me on the SNDevs slack if you have any suggestions or requests!