Knowledge 25​

If you are reading this because you subscribed to my RSS feed, and will be at Knowledge, you can find me at the Platform Ask the Expert area Tuesday morning, Wednesday all day, and Thursday Morning. Feel free to reach out to me on the SNDevs slack as well.

This is your chance to hire Eric​

A few weeks ago I got news that my position at ServiceNow is being eliminated. At this point it is looking very unlikely that I am going to find something internal to transfer to. So I am using Knowledge 25 as the perfect chance to network.

First posted August 13, 2023

Updated May 15, 2024

Major code update February 03, 2025 archived old version is available.

The Pain​

Every quarter or so, ServiceNow released updates to Store apps. This is usually a good thing. The bad part is that you also have to update them in your instance.

One...

At...

A...

Time...

In...

Each...

Instance...

It's painful.

This is Part 7. You should start with Part 1.

Xanadu updates​

The Xanadu release is out (in EA and available on PDIs at the time of writing) and has some interesting theme changes.

This is Part 6. You should start with Part 1.

Washington DC updates​

This post is really late, sorry.

The big news in the W release is themable illustrations. But there are some issues I found with them.

The setup​

I no longer work with end users very often, but this came across my desk (errr... I got a message on the SNDevs Slack). There was a person in the NextGen program who was working on a project. They had created a custom table and could not get to a next step because half of the fields on the form weren't showing up.

The instructor had checked the usual suspects... The fields were part of the form view, there weren't any UI policies, Data Policies, or Client Scripts hiding them. All the ACLs were passed so that wasn't the issue either.

And... this issue was only happening to a single user account. When the instructor logged in as a different user, they could see the fields just fine.

Any guesses what the problem was?

This is Part 5. You should start with Part 1.

Here are some of the best properties I have found to set​

There are obviously a lot of properties available. I have found that setting some have much more impact than others. Here are the top ones that I think can make a difference.

First posted August 13, 2023

Updated May 15, 2024

Retired February 03, 2025, see the new version

The Pain​

Every quarter or so, ServiceNow released updates to Store apps. This is usually a good thing. The bad part is that you also have to update them in your instance.

One...

At...

A...

Time...

In...

Each...

Instance...

It's painful.

This is Part 4. You should start with Part 1.

How do I make my Themes?​

We have talked about how things are structured and how colors are generated in previous parts. Now we are going to start putting it all together and work out how to use it all in practice.

Quick break from my series about building themes to release a back of themes I have been working on for a while.

UI16 Classics Remastered: The Retro Collection!

It contains both light and dark variants of each theme, most (but not all) of them based on classic UI16 themes.

Come find me on the SNDevs slack if you have any suggestions or requests!

This is Part 3. You should start with Part 1.

How do the 'Base' colors get expanded?​

In Part 1 I mentioned that theme JSON has 2 parts, Base and Properties, and that for some elements defined in Base they get expanded into some number of variations on that color.

How does that work? Which things can even be defined that way? Is there any way to know what --now-color--primary-2 will look like if I have defined --now-color--primary?